Senior Hospitality Associate

Trufl Inc
Full Time
Hollywood, CA 90028+1 location
$40 an hour
Posted EmployerActive 2 days ago
Job description

Job Title: Senior Hospitality Associate

About Trufl: Trufl is a free full-service front-of-house software that helps restaurants manage their floor plan, reservations, and waitlist. Trufl helps restaurants increase peak time revenue by providing tools to dynamically price tables with food and beverage minimums.

Job Description:

Lead Hospitality Associate will build and maintain strong relationships with Trufl restaurant partners. This individual will onboard and train restaurant staff, owners, and managers and help them develop expertise with the Trufl restaurant tool. This position will prepare and supervise Trufl hosts and ensure that Trufl provides the highest quality hospitality service and support on-site through implementation, launch, and beyond. Hospitality Associates will be responsible for developing, executing, and iterating the restaurant onboarding process, allowing restaurants to make a smooth transition to the Trufl platform. The person in this position reports to the Hospitality Manager or Hospitality director in their respective region.

Job Responsibilities:

· Possess intricate knowledge of the Trufl application, Trufl Restaurant tool, and Trufl business model and communicate with Trufl customers and restaurant partners.

· Train all hosts, restaurant staff, and Junior Associates on Trufl application

· Proactively provide support and solutions to any restaurant operations issues clients may have.

· Report account activity to Senior Hospitality Manager and escalate any issues to the appropriate individual

· Weekly Meetings with hospitality team to gather Data and present to executives

· Managing dormant Accounts

· Hardware Inventory

· Assist in scheduling

· Monthly Meetings with Director of hospitality

· Leverage hospitality expertise to develop a high-quality and satisfactory relationship with every Trufl restaurant partner

· Conduct high-level Host interviews

· Gather data and report weekly to the senior manager

Desired Experience/Skills:

· Ability to operate independently with limited oversight

· Self-starter / motivated by results

· Must have an excellent understanding of Restaurant operations

· Four years of Hospitality Leadership experience in floor management or assistant GM role

· Very outgoing

· Knowledge of the best practices and procedures for customer service & hospitality management

· Excellent communication, leadership, relationship building, and interpersonal skills

Total Compensation: $40/Hour

Job Type: Full-time

Pay: $40.00 per hour

Benefits:

  • Paid training
  • Referral program

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Hollywood, CA 90028: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Basic math: 1 year (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: One location

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