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Sales Support Consultant

Cigna
Full Time
New York, NY 10017
$22 - $33 an hour
Posted 5 days ago
Job description
CANDIDATE MUST RESIDE IN NYC AREA AND WILLING TO COMMUTE TO THE LOCAL NYC OFFICE

Role Summary:
This position is a key part of the Sales Team responsible for supporting various aspects of the sales process including but not limited to producing compliant benefit summaries and managing the hand-off process to implementation for new and renewing cases. This person will be the liaison between the Sales team and internal partners (e.g. Admin Staff, Implementation, Commissions). The role will also have external facing responsibilities with Clients and Brokers providing back-up support to the Sales team on escalated issues. This person must be capable of working independently while demonstrating sound judgment.

The first primary responsibility for this position is to produce benefit summaries and SBC documents for prospects, new business and renewals. This task requires knowledge and understanding of Cigna products – Self-Funded and Fully Insured as well as platform administration. It also requires knowledge of state mandates and federal regulations (PPACA related). Knowledge of current tools is also critical. Attention to detail, accuracy and ability to work under tight time constraints are necessary.

The second primary responsibility is to manage the hand-off to case installation for new and renewing business to ensure a smooth implementation. This entails collaborating with the Sales team upon sale / renewal to understand what products, benefits and services have been sold. Based on that, this person determines which processes and forms are required and manages the process to ensure everything is completed timely and accurately. This could entail initiating the appointment process for new brokers, acting as the point person for Implementation on outstanding items / questions, attending the Expert Meetings and New Client Welcome Calls.

This position is also responsible for initiating the quote process for any product or service up-sells on existing business.

Finally, this position is expected to serve as a back-up to the Sales team on escalated issues while they are out of the office. This person must be professional and knowledgeable, able to answer general and case-specific questions.

Responsibilities:
Benefit Administration
Produce and maintain benefit summary templates
Produce benefit summaries for prospects, new business and renewals
Partner with the NBM and/or CM to ensure that the Clients’ needs / expectations are met
Partner with Product and Compliance on issues as needed
Stay current with case installation requirements / changes and sales tools

Case Installation
Partner with NBM and/or CM to initiate case set-up after case sells/renews
Identify / own the required paperwork / forms for installation of new business / renewals while ensuring accuracy and completeness
Provide the hand-off of case related paperwork to the Implementation Team to begin case installation
Monitor the sales timeline to ensure adherence
Coordinate with Admin staff on producing / printing /ordering /assembling of Client materials such as enrollments kits
Proactively follow-up with Client and /or Broker on any missing / incomplete information

Build relationships with Client and /or Broker to enhance the Client experience
Coordinate with Admin staff on producing / printing /assembling packages
Initiate dental / CGI quote for up-sell on renewal as requested by CM or as defined by market strategy

Internal Support
Handle Broker onboarding by initiating evites
Act as back-up / point person for NBM / CM for Client and /or Broker questions
Act as a resource to Manager / others on special projects
Provide out-of-office support as needed

Minimum Qualifications:
High School Diploma or equivalent required; BA/BS highly preferred or equivalent relevant work experience
Demonstrated knowledge of health insurance or employee benefit experience
Ability to work independently as well as in a team environment and proactively with internal and external partners
Ability to consistently meet tight deadlines and work under pressure
Excellent communication, organization and presentation skills
Ability to quickly understand the Clients’ needs and expectations
Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Internet Explorer is required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 22 - 33 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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