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Patient Service Representative

Serenity Healthcare
Full Time
Lakewood, CO 80228
$21 an hour
Posted 10 days ago
Job description
Patient Care Advocate
Serenity is committed to creating the finest patient experience. Using innovative technology and a different approach to patient-centric care, we enable patients to take back their lives. Established in 2017, Serenity is a healthcare start-up in high-growth mode with multiple sites in Arizona, Colorado, and Utah

Serenity Mental Health Centers is hiring a Patient Care Advocate for our Lakewood, Colorado clinic. The primary responsibility for our PCAs is to connect with our patients and provide them with compassion, understanding and accurate information on the various treatment options available. An ideal candidate will connect our patients to treatments they need to take back their lives and will thrive in a positive, results-driven environment. This is a unique opportunity for professional development within a fast-growing company, and to make a difference for those who need it most.
What We Offer
  • A rewarding and fulfilling career where you get to feel the direct impact of your role in helping patients take back their lives
  • Career advancement in a rapidly growing company
  • Medical, Dental and Vision insurance (Serenity Covers 90% of your insurance premium)
  • Health Savings Account
  • Paid time off
  • 10 Major Holidays off
  • 401k


What You’ll Do
  • Passionately educate every patient about the benefits of the various treatment options Serenity provides.
  • Effectively communicate with all patients the scientific research supporting treatment options.
  • Foster a positive and encouraging environment for patients and peers.
  • Record patient assessment data into our Electronic Health Records system.
  • Consult with patients to gather pertinent information regarding current symptoms, mental health status and medication history.
  • Work directly with an assigned provider to maximize exceptional patient care
  • Assist with daily clinical operations
  • Drive positive patient results
What We are Looking For
  • Minimum of 1 year in a customer or patient facing role
  • Experience with confidently resolving common patient or customer concerns.
  • Passion for helping others in a patient-centric culture.
  • A quick learner comfortable in an innovative environment.
  • Self-driven and motivated.
  • Embrace Serenity Values: Gratitude, Proactive, Generous, Positive, Helpful, Humble, Honest, Loyal, Care, Builder, All-In
Who We Are

Serenity Mental Health Centers was born in 2017 when our founders Ben and Tricia Pease, and Julie and Dr. Tripp realized they needed to change mental healthcare to provide a patient-first culture. We offer innovative treatments for depression, anxiety, ADHD, PTSD, bipolar disorder, OCD and more. Serenity has helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the foremost cutting-edge technology available in mental health today. Serenity’s approach to treating mental illnesses is to offer holistic options and treat the whole person by providing an atmosphere of positivity, support, and healing in an outpatient setting.

At Serenity, we believe people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.
Serenity Mental Health Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

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