At WellStar, we all share common goals. That’s what makes us so successful – and such an integral part of our communities. We want the same things, for our organization, for our patients, and for our colleagues. As the most integrated healthcare provider in Georgia, this means we pride ourselves on investing in the communities that we serve. We continue to provide innovative care models, focused on improving quality and access to healthcare.
The Patient Access PRN Specialist I position works on an “as needed” basis and typically less than 16 hours per
week. Position may be scheduled at PAS departments and locations not considered “home” facility to support
business needs. Once scheduling availability has been established between the candidate and leadership, If
unavailable for “as needed” shifts three consecutive occurrences, the team member may be notified of release from
the PRN roster.
This job is typically the first point of contact and must ensure a pleasant experience for patients and visitors.
Interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance
information, required for billing and collecting patient accounts. Conducts intensive screening of all Medicare,
Medicaid and managed care patients for pre-certification requirements and provider service eligibility, prior to
registration. Obtains all necessary customer consents/attestations.
Coordinates the collection of all estimated patient liabilities, including co-payments and unmet deductibles. Verifies
insurance benefits and coverage for inpatients and outpatients. Responds to customer requests and answers
questions regarding various service and account information. Analyzes and rectifies customer concerns using
established procedures. Uses computer to access and/or update customer records.
Verifies and posts transactions. Follows established procedures for processing receipts, cash etc. Sorts and files
various documents. Assists with general hospital information and directions to departments within and outside of the
WHS facility. Establishes financial arrangements to reduce financial risk for WHS, helping to ensure that WellStar is
reimbursed for its services.
Required Minimum Education: High School Diploma (HSD) or GED
Preferred Education: Associate degree
Required Minimum Experience: One years’ experience in healthcare, or institutional (corporate) work setting.
Preferred Minimum Experience: 2 years of related experience in a healthcare Revenue Cycle setting. Proficient in current electronic medical record system; EPIC experience is preferred Required Minimum Skills: Computer/data entry experience. Ability to communicate with various members of the
healthcare team. Effective communication skills (both written and verbal), attention to detail, self-directed and a
positive attitude are essential. Effective problem solving and critical thinking skills. Working knowledge of patient
registration systems and intermediate Microsoft Office Suite are preferred. Epic experience preferred.
Other: Mandatory completion of:
Patient Access Services (PAS) Operations Onboarding Training followed by a minimum passing score of 90% on final
exam within 45 days of hire. Staff who do not pass will no longer meet the minimum requirement and will
subsequently have the option to meet with the Talent Acquisition Specialist to assess other positions available within
the health system.
PAS employees who successfully complete the PAS onboarding exam will have the option to progress through enrollment to the WHS Enterprise Membership - HFMA Certification program, subject to PAS leadership approval
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