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Passport Specialist

U.S. Department of State
Full Time
New Orleans, LA
$36,560 - $58,869 a year
Posted 7 days ago
Job description
Overview
Accepting applications
Open & closing dates

10/26/2022 to 11/08/2022

Salary

$36,560 - $58,869 per year

Pay scale & grade

GS 05 - 07

Location

40 vacancies in the following location:
New Orleans, LA
40 vacancies
Remote job

No

Telework eligible

No

Travel Required

Occasional travel - You may be required to travel for this position.

Relocation expenses reimbursed

No

Appointment type

Permanent -

Work schedule

Full-time -

Service

Competitive

Promotion potential

11

Job family (Series)

0967 Passport And Visa Examining

Supervisory status

No

Security clearance

Secret

Drug test

Yes

Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process

National security

Announcement number

DFAS-ACWA-2023-0001

Control number

685334600
Summary

This position is located in the Adjudication section of a Passport Agency where the incumbent serves on a rotational basis in both the Regular Adjudication Public and Application Unit, receiving both classroom and on-the-job training in the examination and adjudication of passport applications.

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This job is open to
The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

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Duties
This is a career ladder position which the incumbent will receive assignments of increasing scope and complexity that serve to prepare the incumbent to perform at the full performance level.
Receives and examines passport applications, including applications for amendments, endorsements, or replacement of mutilated, lost, or stolen passports, forwarded by passport application acceptance agents.
Reviews the application for completeness, signature, affirmation of the truthfulness of statements contained in the application, verification of the identity of the applicant, and presence of required photographs and fees.
Identifies gaps or inconsistencies in documentary evidence and seeks to reconcile same through judicious questioning of "walk-in" applicants, or through requests for additional documentary evidence.
Maintains constant alertness to the possibility of fraudulent documentation or claims of identity. In cases where fraud is suspected completes "Suspected Fraudulent Application" form indicating the reason for suspicion.
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Requirements
Conditions of Employment
U.S. Citizenship is required.
Incumbent will be subject to random drug testing.
Must be able to obtain and maintain a Secret security clearance.
Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/
Qualifications

Applicants must meet all the qualification requirements described below by the closing date of this announcement.

If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

Specialized Experience:
GS-05: Applicants applying for the GS-05 must meet one of the qualification requirements listed below:

General Experience:
A. Completion of three years of general experience, one of which was equivalent to the GS-04 level, involving the analysis, explanation, application, or interpretation of laws, rules, regulations, procedures, etc. Qualifying general experience may have been gained as a law clerk, contact representative, claims examiner, voucher examiner, or similar work with a government or private employer.

OR

B. Successful completion of a full 4-year course of study in any field leading to a bachelor's degree.

OR

C. Combination of education and experience. If you do not qualify based on education or experience alone, you can combine your education and experience by converting each to a percentage and then adding the percentages. To calculate this, determine your total qualifying experience as a percentage of the experience required; then determine your education as a percentage of the education required; then add the two percentages. The total percentages must equal at least 100 percent to qualify. If you are qualifying based on education, you must submit a copy of your college transcript with your application, and if selected, an official college transcript will be required to verify education prior to employment.

GS-07: Applicants applying for the GS-07 must meet one of the qualification requirements listed below:

A. Completion of at least 1 full year of specialized experience (equivalent to the GS-05 level in the Federal service) that demonstrated knowledge of the immigration and/or nationality laws of the United States. Qualifying specialized experience may have been gained in work such as developing, examining, investigating, or authorizing claims arising under the immigration and/or nationality laws of the United States.

Qualifying specialized experience must demonstrate the following:

Experience examining passport applications to determine the proper type of passport to be issued, (Fee. No-Fee. Official or Diplomatic) based on documentary evidence submitted.
Experience performing independent fact-finding, analysis, and problem solving.

OR

B. Completion of 1 full year of graduate level education in law, or other administrative or management fields related to the position. For your information, one academic year of graduate education is considered to be the number of credit hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.

OR

C. A bachelor's degree from an accredited college or university AND you meet one of the following provisions of the superior academic achievement:

A grade-point average of "B" (3.0 or higher on a 4.0 scale) for all completed undergraduate courses or those completed in the last two years of undergraduate study.
A grade-point average of "B+" (3.5 or higher on a 4.0 scale) for all courses in your major field of study, or those courses in your major completed in the last two years of your undergraduate study.
Rank in the upper one-third of your class in the college, university, or major subdivision.
Membership in a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies.

Grade point averages should be rounded to one decimal point. For example, 2.95 is rounded to 3.0, and 2.94 is rounded to 2.9. NOTE: If more than 10 percent of your undergraduate course work (credit hours) was taken on a pass/fail or similar basis, your claim must be based on class standing or membership in an honor society.

OR

D. Combination of graduate level education and specialized experience. If you have some but not all of the experience or education described above, you may still qualify by combining the amount of creditable experience and education that you do have. To do so, convert each to a percentage and then add the percentages the sum of which must equal at least 100%. For example, an applicant who has 6 months of professional experience (50% of the experience requirement) and at least 9 semester hours of creditable graduate work (50% of the education required) would satisfy the qualifications requirements for the GS-07 level.

If you are qualifying based on education, you must submit a copy of your college transcript with your application, and if selected, an official college transcript will be required to verify education prior to employment.

Education

See the qualifications section of this vacancy announcement for education requirements.

Education completed in foreign colleges or universities may be used to meet the education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. For a list of accredited organizations recognized as specializing in interpretation of foreign education credentials, visit: www.naces.org/members.php.

Additional information

For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or [email protected]
Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.

Benefits
How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, a review of your resume will be conducted and compared against your responses to the assessment questions to determine if you are qualified for this job. Note: Responses to questions that are not fully supported by the information in your resume may result in adjustments to your rating.

Applicants who meet the minimum qualification requirements, as described in the “Qualifications” section of this announcement, will be assigned to one of three quality categories:

Qualified - In addition to meeting minimum qualifications, applicants must demonstrate a basic level of the required competencies (knowledge, skills and abilities) for the position.
Well Qualified - In addition to meeting minimum qualifications, applicants must demonstrate proficiency in some but not all of the required competencies (knowledge, skills, and abilities) for the position.
Highly Qualified - In addition to meeting minimum qualifications, applicants must fully demonstrate proficiency in all of the required competencies (knowledge, skills and abilities) for the position.

Highly Qualified applicants may be referred to the hiring manager for further consideration and possible interview. The category assignment is a measure of the degree in which your background matches the competencies (knowledge, skills, and abilities) required for this position. Your qualifications will be evaluated on the following competencies:

Ability to identify inconsistencies in information/applications.
Ability to maintain composure when dealing with aggressive/discourteous applicants.
Knowledge of policies and procedures that relate to the examination and adjudication of citizenship determination.
Ability to communicate orally and in writing.
Ability to interpret laws, regulations, and procedures.
Ability to elicit information from others.

Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the Highly Qualified category. Other 10-point preference eligible and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligible applicants within the category in which they qualify. View information on veterans' preference on OPM’s Fed Hire Vets website.

Agency and Interagency Career Transition Assistance Program (CTAP and ICTAP) Eligibles: If you have never been a Federal employee, you are not CTAP or ICTAP eligible. View information about CTAP and ICTAP eligibility on OPM's Career Transition Resources website. You must be rated in the Well-Qualified category for this position and submit the supporting documents listed under the required documents section of this job announcement to receive consideration for selection priority.

You may preview questions for this vacancy.

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Required Documents

All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

1. Resume showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.

2. Transcripts, if applicable and you are qualifying based on education. See the Qualification and Education sections of this announcement for more information. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.

3. Veterans' Preference Documentation, if applicable:
To claim 5-point preference, submit a copy of your DD-214 Certificate of Release or Discharge from Active Duty.
To claim 10-point preference, submit all required documentation outlined on the SF-15 (Application for 10-Point Veteran Preference) to support your claim (e.g., DD-214, official statement from the Department of Veterans Affairs, etc.). If we cannot verify your 10-point preference claim, your application will be reviewed for 5-point preference.
To claim 10-point derived preference (i.e., spouses, widows, widowers or mothers of veterans), submit a completed SF-15 and all required documentation listed on the SF-15 to support your claim.
To claim 0-point Sole Survivorship preference, submit a copy of your DD-214 or another form of official documentation showing that your discharge or release from active duty occurred on or after August 29, 2008 and was based on a sole survivorship discharge.

For all preference claims:
DD-214 Member 4 copies are preferred and must show the dates of service, type of discharge, and any qualifying service campaign medals.
If you are currently on active duty and applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must provide a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this vacancy announcement.
For more veterans’ preference information, visit the USAJOBS Help Center.

4. ICTAP/CTAP documentation, if applicable (e.g., reduction-in-force (RIF) separation notice, RIF separation SF-50 personnel action, certification of expected separation, etc.). Visit our agency’s ICTAP and CTAP eligibility information sites for more information and required application documentation.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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How to Apply

Prepare your application in USAJOBS

To start your application, click Apply and we’ll walk you through the process to attach a resume and any required documents.

During the application process you can review, edit, delete, and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.

STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.

STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.

STEP 3: Complete the online assessment questions.

STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.

To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency’s Civil Service selection process site.

Technical assistance with your on-line application is available through the Help Desk at [email protected] or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET

Alternate Application Procedures

If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.

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