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Operation Manager

NUG Denver
Full Time
Denver, CO
$66,460 - $74,057 a year
Posted 1 day ago
Job description

We are seeking an local Operations Manager for a national Retail Cannabis Brand. We would love our candidates to have high-volume experience in a cannabis dispensary or other big box retailer. This person will directly manage all local store managers, direct training, merchandising, and inventory activities, and ensure the overall success of our big box cannabis retail store.

We expect this candidate to be a passionate "go-getters" who cares deeply about our company, our customers and our community. They have an obsession to ensure that every patient/guest who enters our store has a positive and inspiring experience. They are visionaries who help us create a compelling and ever-changing store experience that makes us a preferred destination for cannabis in Denver, Colorado.

MAJOR RESPONSIBILITIES:

  • Uphold performance standards through leading local store managers in maintaining orderly operations of all areas of responsibility.
  • Ensure that sales, inventory, and finance policies and procedures are being properly carried out daily.
  • Oversee all compliance efforts and develop continuous product and compliance training programs for all locations.
  • Ensure consistent excellent customer satisfaction, sales, productivity, payroll and expense goals.
  • Ensure the execution of visual merchandising standards and inventory management.
  • Lead excellent customer service through in-the-moment coaching, role modeling, provide regular coaching and feedback to associates and utilizing customer feedback to reinforce and improve quality-of-service.
  • Review store financial reports with the President and Finance Director on a weekly basis for reconciliation and to identify areas of concern/risk; recommend and implement sales and inventory loss improvement plans.
  • Oversee all inventory and merchandise flow, including regular cycle counts and tracking of company assets through inventory control.
  • Review staffing, orientation, training, development, and motivation to ensure competent associates are hired, trained and scheduled to properly service our customers.
  • Develop and coach sales associates in all departments in the areas of product knowledge, solution selling, standard operating procedures, and customer satisfaction.
  • Ensure human resource issues are handled in accordance with guidelines; partner with General HR Manager and senior leadership when needed.
  • Perform other duties and tasks as assigned.

REQUIREMENTS:

  • At least 5 years of retail management experience.
  • Exceptional interpersonal skills - you are energized by working with people; both guests and your team.
  • Ability to direct multiple employees to their maximum potential and efficiency.
  • The desire to coach and mentor - you see the potential in your team and enjoy growing that potential.
  • A stable and progressive work history and a strong work ethic.
  • A bias towards action - you are invested and will not hesitate to roll up your sleeves and do whatever it takes to get the job done.
  • Analytical - you work well with numbers, data and can interpret data to drive strategy.
  • Detail oriented - you know that the little things, be it cleanliness, the extra touch, or a few decimals, can make all the difference.
  • Strong computer and cash handling skills.
  • Ability to problem solve.
  • Ability to prioritize and execute different tasks daily.
  • Product/Industry knowledge is helpful but not required

Job Type: Full-time

Pay: $66,460.00 - $74,057.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Experience level:

  • 5 years

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Denver, CO: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Retail Cannabis Mangement: 3 years (Preferred)
  • Retail Management: 5 years (Preferred)

Work Location: One location

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