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Noc Technician

Full Time
Anchorage, AK 99518
Posted 17 days ago
Job description

The NOC Technician position is a technical position within our Managed Services team.The position is responsible for assisting with escalations from the helpdesk, field
technicians, and other departments.


  • Diagnose network problems and provide customers with effective resolutions
  • Continually increases technical knowledge of assigned technologies and demonstrate application of that knowledge.
  • Document all network outages, calls and solutions in the trouble ticket database.
  • Engage field operations for network equipment issues as needed; use software and hardware tools to identify and diagnose network status and problems; use provided tools to localize network problems to host or remote equipment.
  • Escalate more difficult issues to appropriate technical team.
  • Diagnose network problems and provide customers with effective resolutions


  • Knowledge of networking, RF and satellite communications with a focus on troubleshooting, analysis, testing, maintenance and documentation
  • Familiarity with networking technology
  • Ability to replace and install routers, switches, and other equipment
  • Field experience in RF, installation and onsite troubleshooting
  • Knowledge of computer operating systems, databases, software engineering, and wireless technologies
  • Excellent troubleshooting and resolution skills.
  • Good communication skills, both in writing and verbally.
  • Ability to articulate technical issues in business terms.
  • Ability to jointly troubleshoot and collaborate with other team members with different areas of expertise level.
  • Ability to work in a time-critical environment.
  • Ability to work as part of a team.
  • Resourcefulness in getting the job done by working through or around challenges and obstacles.
  • Takes initiative without close supervision and proactively resolves customer issues.
  • Willingness to learn and scale up in competencies.
  • Sense of urgency, initiative and a competitive drive to get things done.
  • Acquire appropriate certifications and educational advancements as required.

Qualifications and Experience

  • Degree in communications technology or information technology or equivalent demonstrated experience and knowledge.
  • 2 years' experience in network operations customer service
  • Knowledge of wireless telecommunications network management systems
  • Excellent communication skills, both written and verbal
  • Ability to effectively triage problems

Job Type: Full-time


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift

Ability to commute/relocate:

  • Anchorage, AK 99518: Reliably commute or planning to relocate before starting work (Required)


  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)
  • Software troubleshooting: 1 year (Preferred)
  • Computer networking: 1 year (Preferred)

Work Location: One location

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