Member Services Representative

Planet Fitness
Full Time
Eagle River, AK 99577 (Eagle River Valley area)+10 locations
$14 an hour
Posted 30+ days ago
Job description

Who We Are:

We are bravoFit, a fast-growing Oregon-based Planet Fitness franchisee. Our mission is to help people become their own heroes. We do this by creating and promoting a comfortable fitness environment, where everyday people find inspiration to be their best: in a Judgment Free Zone.

We are growing fast as we rapidly open our state-of-the-art Planet Fitness clubs in Oregon and Alaska. We are still small enough that talented team members can make a huge impact on our future direction, but we're growing super-fast. We doubled the number of clubs we operate in 2019. Not only that, we opened our first two clubs in Alaska this year!

Our Job Opening:

bravoFit is searching for a Member Services Representative to join our team! In this role, you will be responsible for providing effective customer service for all internal and external customers by using excellent; in-depth knowledge of company products and programs as well as communication effectively with team members within the department.

Your Contributions:

  • Ensure that each Member receives outstanding member service by providing a member-friendly environment, including greeting and acknowledging every Member and maintaining outstanding standards, solid product knowledge and all other components of member services.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Your Proven Track Record:

  • High School Diploma or equivalent.
  • Customer service experience.
  • Computer knowledge.
  • Problem Solving/Analysis.
  • Teamwork Orientation.
  • Member/Client Focus.
  • Time Management.
  • Communication Proficiency.
  • Technical Capacity.

Why You Should Join Planet Fitness!

  • Contribute to changing people's lives every day by helping us create a healthier Planet!
  • Work hard and play hard with an amazing group of talented, dynamic professionals!
  • Join a fun, casual team environment with co-workers who like you will help make us all great!
  • Free Black card membership!
  • 401(k)
  • Advancement opportunities!

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work can be anywhere between Monday through Sunday, 6 a.m. to 5:59 a.m. To include holidays.



  • 18 years of age or older.
  • CPR Certification (obtained through employment)
  • Planet Fitness University Classes (obtained through employment)
  • Tanning Certification (obtained through employment)

Intrested in this job?