Marketing Ambassador

Ben & Jerry's Primo
Full Time
Chattanooga, TN 37402+1 location
Posted Today
Job description

This position is hybrid where 10-20% of the hours are remote working on marketing and community engagement and the other hours are working serving the customers. This position is a great introduction to marketing and corporate responsibility. Changemaker is a team member who is passionate about business operations, and also passionate about making a difference in the community. They are our social justice and brand and marketing ambassadors representing Ben & Jerry’s on the front lines.

Guest Service Advocate is our name for part time team members that are the face of the business and exhibit extraordinary knowledge of Ben & Jerry’s chunks and swirls while also providing world-class service to each and every customer.

Are You a Changemaker?
“I am passionate about my community and my team’s opportunity to engage in the community. I want to learn more about Ben & Jerry’s Social Mission and the issues the company supports and to bring those things to life in my shop and community. I support the core values of the company, I strive to use ice cream as a tool to create meaningful relationships and donation opportunities with local nonprofit partners in my community, and I understand the issues around the organizations that the Changemaker Program supports and why the program is a meaningful way my team can be involved in creating positive change in the world.”
If this describes you then you are the type of person we are looking for our team!

Guest Service Advocate’s will report directly to a Guest Service Team Leader, Hospitality Expert, Operator Apprentice and General Manager. Their training is specialized around daily in-store and out-of-store operational functions with an additional focus on becoming an expert at scooping, waffling and being a flavor coach.

Accountabilities of Guest Service Advocate:

  • Ensure customer and peer satisfaction with your passion and enthusiasm

Takes personal responsibility for making things happen

Provide assistance in the daily operations for their shift

Lives, breathes and displays the 30 Primo Fundamentals

Energetic and positive communication master that is a culture builder

Maintains a solution orientation culture rather than a problem orientation culture

Ensure that all opening and closing procedures are followed and executed in a timely manner

Ensure proper product proportioning through daily scoop practice

Participate in store meetings with all other peers and attend other meetings and activities as needed

Genuinely engaged with and involved within and around your local community

Photography, social media posting.

Drive the use of ice cream to deepen engagement with non- profits/NGO’s

Research and submit local charities suggestions to the social mission team

Organize and participate Employee Volunteering

Guerilla marketing, digital marketing, special events and projects

Team training

Data entry, shop organization, community board modification, and more

Compensation and Benefits:

  • Part-Time Hours with availability to work weekends and late nights

Competitive Hourly Rate + Tips

1 free large item after each shift worked

Complimentary small Birthday Cake during your Birthday Month

Personal and professional development toward Customer Service Team Leader and beyond

Skills building in marketing, social mission, and more

About Team Primo’s Ben & Jerry’s Ice Cream:

Working at Ben and Jerry’s is about making people happy with lots of Ice Cream! It’s about being independent, having fun, making new friends and earning extra dough. As a Ben & Jerry’s team member, you are the smiling face that greets and serves clients and our community. Working with us will give you the fun and financial rewards you are looking for. You’ll learn new things, get recognized and learn everlasting skills.

Established in 2008 by lifelong friends, This Ben & Jerry’s is locally owned and operated and goes by the name of PRIMO. It all started with a single scoop shop and has since grown to multiple shop locations, along with booming, trailblazing, and system-leading Off Premise Catering operations in North Carolina, Georgia, Florida, Tennessee and Texas. Do you possess the core values that we've identified as Team Primo’s guiding principles?

Servant Leadership
Love/ Compassion

Ben & Jerry’s is an equal opportunity employer.

Job Type: Part-time

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