IT Service Desk Specialist

ISACA
Full Time
Remote
Posted 4 days ago
Job description

Come join an organization with an inspiring mission, a passionate global membership a professional community with competitive compensation and benefits plans. For more than 50 years, ISACA has equipped individuals and enterprises with the knowledge, credentials, education, training, and community to progress their careers, transform their organizations, and build a more trusted and ethical digital world. ISACA is a global professional association and learning organization that leverages the expertise of its more than 165,000 members who work in digital trust fields such as information security, governance, assurance, risk, privacy, and quality.

Summary:

The IT Service Desk Specialist I is the first point of contact for the entire ISACA End User community and must deliver first class service, advice, and technical support. This specialist will provide quality customer service and efficiency while responding to daily support incidents and requests from the Jira ticketing system and can prioritize and execute all tasks. They will focus on End User technical issues by troubleshooting their desktop needs including problems with software, hardware, any network connectivity issues both wired and Wi-Fi as well as any printer issues. They required to be onsite every day and is responsible for providing our End Users with ‘best in class service for all desktop-related issues they may have. 

Essential Job Functions:

  • Support the ISACA End Users using the Windows 10 Operating System workstation setup
  • MS Office 365 troubleshooting, administration, and configuration
  • Experience working with a Service Desk ticketing system such as Jira. Document all service tickets as the work is happening
  • Perform post-resolution follow-ups to help maintain excellent communication and relations with the business 
  • Experience troubleshooting file and print services
  • Mac OS experience, Mac Books, iMacs
  • Willing to learn how to support all audio-visual conference rooms

Education & Experience:

Required Field of Study:

  • Bachelor’s degree from an accredited university

Minimum Years of Experience Required:  

  • 1+ years

Minimum Experience Required:

  • Working in a help desk environment providing quality customer service for company End Users
  • Maintaining PC’s/Laptops and ensuring print services are up and running
  • Working with a ticketing system documenting the issues they are working on 

Preferred Field of Study:

  • Masters from an accredited university

Preferred Years of Experience:

  • 3+ years

Preferred Experience:  

  • A Plus Certification
  • 1+ years working in a Tier 2 support position

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay
  • Commission pay

Work Location: Remote

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