Image Review Manager

Full Time
Austin, TX 78754
$80,000 - $90,000 a year
Posted 30+ days ago
Job description
The Image Review (IR) Manager is responsible for the IR Department, and successful fulfillment of its assigned Service Level Agreements (SLA’s). This includes, but is not limited to, staffing oversight and accountability, timely communications in running the business, reports review/interpretation, and tactical/strategic plans to achieve set goals. The IR Manager will oversee a currently virtual group of multiple teams. All new hiring will be located at the Austin Texas campus. This includes Supervisors and their teams. The IR Manager will report to and work closely with the Program Director in the achievement of this Department’s
success. The IR department is part of a larger organization. This Manager will work with other Departments to holistically ensure objectives are met.

This position is not remote and is located on site in Austin Texas. (Relocation Possible)

Image Review Toll experience, both working in and managing, is required. 3+ years of direct Manager and Individual Contributor experience in a contact center
setting. At least 1+ of the listed years should be successfully leading in a virtual setting. Knowledge of call center operations, key performance indicators, staff
management, motivation, and disciplinary actions. Previous Business Process Operations (BPO) experience preferred.

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