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HVAC Service Team Leader

Clarksville Heating & Air LLC
Full Time
Annapolis Junction, MD
$28 - $34 an hour
Posted 23 days ago
Job description

“Improving Life & Comfort!!”

Clarksville Heating & Air, LLC

Job Title: HVAC Service Team Leader

Department: HVAC

Reports To: Mike Rackers

Prepared By: Mike Rackers

Prepared Date: 05/3/19


Continue to learn and teach others the HVACR trade through on the job and formal training.

Teach and Perform the following as needed or directed by management: Install or service residential HVAC systems. Regularly assigned residential heating and cooling preventative maintenance inspections. Conduct all CHA Services in a timely and professional manner with the highest standards of quality and customer service. Must be able to install, service and maintain duct work, air conditioners, heat pumps, gas furnaces, water heaters, compressors, heat exchangers, coils, outdoor units, humidifiers, condensate pumps, electronic air cleaners, etc. with minimal supervision. Able to troubleshoot, repair and/or replace, such as: motors, contactors, transformers and thermostats. Run "on call" duty in assigned rotation. Train less experienced technicians at management's direction. Must be well versed in promoting the many services that we offer to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Must be honest and ethical at all times
  • Must understand and follow the contents of our Mission statement
  • Present the highest professional image of Clarksville Heating & Air in any method of communications
  • All work to be done with the highest standard of quality
  • Able to follow instructions accurately
  • Turn in all paperwork complete, accurate, and on time
  • Know the geographic market area that we serve
  • Maintain good oral and written communication skills
  • Work within the guidelines of company policies and procedures
  • Follow all safety procedures
  • Identify and respond to the needs of both internal and external customers
  • Must be accurate, professional, efficient, detailed and neat at all times
  • Help improve your department with suggestions and recommendations
  • Keep work station neat, clean and organized
  • Keep all vehicles neat and clean at all times
  • Present a professional image of Clarksville Heating & Air in all methods of communication (phone, written or in person).
  • Adhere to all of Clarksville Heating & Air procedures and policies
  • Understand and promote CHA quality and customer satisfaction standards.
  • Anticipate technician's needs and job requirements.
  • Must have the list of tools (attached) for this level.
  • Extensive knowledge of the refrigeration cycle.
  • Attend training workshops and demonstrate a willingness to learn.
  • Maintain good oral and written communication skills.
  • Work within the guidelines of the company policy manual and safety procedure.
  • Provide, promote and teach excellent customer service; both external and internal.
  • Operate and train others on Software, Smart phone and Tablet to maintain impeccable communication with the office and customers .
  • Be able to offer and explain all the benefits of a CHA Preferred Service Agreement (PSA)
  • Be able to use the Flat Rate Pricing, Estimating and invoicing software.
  • Be responsible for company vehicle, Keep vehicle clean & organized.
  • Keep dispatcher advised at all times as to status and any delays or changes.
  • Collect any and all monies due Clarksville Heating & Air and turn in with proper paperwork completed and on time.
  • Must be able to perform maintenance on all residential gas furnaces/boilers and water heaters.
  • Must be able to perform maintenance on all residential air-conditioning and heat pumps up to 10 tons.
  • Must be able to perform maintenance on all residential humidifiers, air cleaners and all other accessories.
  • Must be able to troubleshoot, and replace, such as motors, contactors, transformers, etc.
  • Inform the office of any future work needed and document clearly on invoice.
  • Willingness to accept special projects.

Other duties may be assigned.

Directs staffing, training, and performance evaluations to develop and control Residential Service


Coordinates liaison between HVAC and other departments throughout the Company.

Oversees truck and warehouse inventory, trucks and communications within the HVAC Department

Sees to the needs of both internal and external customers.


Lead co-workers in the HVAC Department. Is responsible for working with management in shaping the overall direction, coordination, and evaluation of the HVAC Operations. Responsibilities include involvement in interviewing, hiring, and training co-workers; planning, assigning and directing work; appraising performance; rewarding and supporting co-workers; addressing complaints and resolving problems.


Must maintain a minimum 99% attendance, excluding vacation and holidays. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Work in a clean, orderly manner and clean up job site upon completion. Must show a positive attitude at all times. Willing to work the necessary hours to get the job done. Be courteous, neat, and clean and in proper uniform at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Do it right the first time. 100% conformance to customer requirements.

Paperwork - Complete and detailed before leaving customer and turned in on time.


Associate's degree (A.A.) or equivalent from two-year college or technical school; or 5 years related experience and/or training; or equivalent combination of education and experience.


Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, rations, and proportions to practical situations.


Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


Current Local Driver's Licenses with current DMV report.

Must have CFC certification type 2.



PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a co-worker to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the co-worker is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The co-worker must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those co-worker encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the co-worker is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; risk of radiation; and vibration. The noise level in the work environment is usually loud.


Must maintain a minimum 99% attendance, excluding vacation and holidays. No unexcused absences or tardiness. May not qualify for a step change within 6 months of unexcused absence or tardiness. For step change, must pass test for level Tech 1 , obtain copy of driving record, and have required tools.


Will be based on attendance, attitude, willingness to learn, training, working with others, quality of work and work habits. Call back ratio must be 5% or less. Satisfaction ratio must be 95% or better. Must be able to run effective maintenance in an average of 45 minutes per system. Must attend at least 40 hours of Clarksville Heating & Air classroom training or other approved training yearly.

Job Type: Full-time

Pay: $28.00 - $34.00 per hour


  • 401(k)
  • Health insurance
  • Paid time off


  • 8 hour shift


  • HVAC: 1 year (Required)

Work Location: One location

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