Guest Room Attendant

Hilton Garden Inn Auburn Riverwatch
Full Time
Auburn, ME 04210
$12.75 - $13.00 an hour
Posted EmployerActive 3 days ago
Job description

Summary:

Cleans and services all guestrooms in assigned areas, according to Hilton standards. Keeps all areas free of safety hazards and performs all duties in a safe and efficient manner. Cross training in laundry and Houseperson duties is a must.

Candidate must be have a flexible schedule.

Essential Duties:

- Stocks cart with supplies needed to perform duties and keeps cart neat and organized at all times

- Performs room cleaning duties utilizing housekeeping procedures and follow Hilton Standards of housekeeping

- Cross train in laundry: fold laundry, run the machines, deliver laundry to floors

- Cross train in Public Space: Sweep, mop, vacuum floors, Remove trash from bins, Clean public bathrooms, All cleaning to be done in compliance with OSHA, state, and Hilton Brand Standards to include correct use of chemicals

- Report any repairs or maintenance work that may be needed in assigned areas by work order procedure

- Interact with guests in a respectful and polite manner, utilize the “CRM” & “Ultimate Service” Programs to effectively service the guest needs

- Comply with any special guest requests (such as cribs, roll-a-ways, extra towels, etc.)

- Practice and observe all safety procedures

Specific Job Knowledge, Skill, and Ability:

- Close attention to detail and the desire to keep things clean are helpful qualities

- Trained in blood borne pathogen procedures and be prepared to respond to any need for clean up

- Must abide by all hotel polices and procedures as described in the most current copy of the employee handbook

Personal Attributes:

- Ability to work independently and as part of a team

- Ability to work with minimal supervision

- Demonstrates self-confidence, positive energy and enthusiasm

- Uses effective listening skills

- Manages time well. Correctly prioritizes tasks

- Must be able to handle oneself in a calm and composed manner while exhibiting appropriate customer service behavior

Work Conditions:

- Must maintain a clean and professional appearance and condition

- Job requires handling of heavy cleaning equipment and abrasive chemicals

- Must be able to remain on feet for 5-8 hours at a time

- The job includes bending, stooping, stretching, as well as heavy lifting: on average 30-50 pounds

Recommended Qualification Standards:

Education: High School diploma or equivalent education preferred. Must be able to read, write, and understand English.

This position description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Our Standards:

Since the beginning, Hilton has been a leader in the hospitality industry. We look for team members who demonstrate these values:

o H – Hospitality: We’re passionate about delivering exceptional guest experiences

o I – Integrity: We do the right thing, all the time

o L – Leadership: We’re leaders in our industry and in our communities

o T – Teamwork: We’re team players in everything we do

o O – Ownership: We’re the owners of our actions and decisions

o N – Now: We operate with a sense of urgency and discipline

Job Types: Full-time, Part-time

Pay: $12.75 - $13.00 per hour

Benefits:

  • Employee discount
  • Paid time off
  • Referral program

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Weekend availability

COVID-19 considerations:
We have been dedicated to keeping our staff safe. Masks are currently not required by employees while on property. We follow all Maine State mandates and requirements may change.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Cleaning: 1 year (Preferred)

Work Location: One location

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