Field Product Quality Engineer

Full Time
Cupertino, CA+1 location
Posted Today
Job description


Posted: Mar 22, 2022 Weekly Hours: 40 Role Number: 200320926 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare Service Quality & Technology is a global organization that is seeking an outstanding engineering project manager who will be involved in all aspects of field product quality for Apple’s products (iPhone, iPad, Mac, Apple Watch, and AirPods). You are a strong leader with outstanding technical skills and a standout colleague that can work cross-functionally and thrives in a fast-paced and ever changing environment.

Key Qualifications

  • 4+ years of experience in handheld or portable product quality, design, service & repair, or related field
  • Solid understanding of product quality management and development lifecycles
  • Consistent track record of supporting multiple highly complex and cross-functional projects
  • Strong analytical skills with an ability to interpret data to identify trends and anomalies
  • The ability to take a data driven and results oriented approach to problem solving
  • Experience with Design of Experiments, statistical control methods, and related quality methodologies
  • A great teammate with strong drive for results
  • Excellent interpersonal skills with the ability to present at the senior leadership level
  • Highly Desired:
  • Previous product quality, service, and project management experience
  • Experience operating, troubleshooting, and repairing Apple products


The Field Product Quality EPM is responsible for managing and improving service quality across Apple’s entire product line including iPhone, Mac, iPad, AirPods, Watch, and Beats. Key responsibilities include the following: Identify and drive field product quality improvement opportunities Track field quality metrics such as annual failure rates, no trouble found rates, service cost, and repeat-repair Support initiatives that improve field product quality and reduce cost Play a key role in new product launch early field failure analysis and action planning Perform hands-on device failure analysis to support root cause analysis and issue resolution Support the development of NPI product service quality plans Work cross-functionally with quality and engineering teams to improve overall field product quality Support regular quality reviews that focus on performance trends, quality issues, and corrective actions Measure and optimize the accuracy and efficiency of field service diagnostic tools Manage field quality and service related critical issues Support Product Engineering and quality investigations as required Travel 10%

Education & Experience

BS in Mechanical or Electrical Engineering, or related technical degree (MS preferred)

Additional Requirements

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