Engineering Manager, Support & Customer Service

Full Time
Seattle, WA
$95,000 - $200,000 a year
Posted 30+ days ago
Job description
REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.
This is an exciting opportunity in REI’s Customer and Marketing Platform team to help lead a strong team of technology specialists in enhancing the Sales and Customer Support experience for our agents while ensuring the viability of the technologies in place for the team.
In this role, you will support our Sales and Customer Support team, managing the integration of various technologies in the S&CS ecosystem. If you are passionate about working with your business partners to find innovative solutions, leading agile teams that center on continuous delivery, automation, and making a difference in inspiring people to spend more time outdoors – this is the job for you!
  • Lead agile teams in delivering high performance solutions
  • Collaborate with Business Partners and peers in solving unique business problems
  • Define the technological roadmap for several business capabilities
  • Lead the team in continuous improvement
  • Create a strong, mutually supportive work spirit and culture where people can do their best

Bring your passion and expertise

  • Demonstrated experience in challenging and inspiring others to provide customer centric solutions
  • Demonstrated experience in leading incremental and continuous improvement of software engineers and project managers through differing means
  • Possess a broad understanding of the technologies in the Sales and Customer Support domain (Gladly, Alvaria, Intrado as examples)
  • Bachelor’s degree or related experience in technology related discipline
  • 5+ years’ experience in a technology position
  • Demonstrated ability in translating technical discussions for non-technical partners
  • Demonstrated ability in translating non-technical requirements in to technical speak for engineers
  • Experience in managing to a budget
  • Demonstrated ability to collaborate with business partners
  • Ability to effectively manage multiple tasks, set priorities and manage to critical deadlines
  • Ability to present information effectively to all levels of staff and leadership
  • Ability to negotiate contracts and agreements with vendors and service providers in the information technology business
  • Demonstrated curiosity in the latest innovations in retailers and their omni-channel capabilities

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us. #LI-BS1

As required by the Colorado Equal Pay Transparency Act, REI provides a range of minimum compensation for roles that may be hired in Colorado. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. The salary range for this position may be lower or higher in different markets.

$95,000 to $200,000 per year

To review benefits information, including medical, retirement, and time off visit

Intrested in this job?