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Donor Care Representative

Oklahoma Blood Institute
Full Time
$13 an hour
Posted 4 days ago
Job description


Are you interested in a part-time job working from home that allows you to be part of a life-saving mission? Oklahoma Blood Institute is looking for Donor Care Representatives to contact and schedule appointments with current blood donors to help support our lifesaving mission. This position will work less than 20 hours per week with flexible hours while working from home. A successful candidate must have a high school diploma or equivalent, pleasant voice and professional manner and ability to effectively communicate and speak clearly to the public over the phone.

Location: Oklahoma City, OK

Pay: $13.00 an hour; $500 bonus after 6 months and $1,000 bonus after 1 year!

Primary Responsibilities:

  • Call donors on assigned lists for the purpose of gaining commitment for donation
  • Meet calls per hour, appointments rate and show rate standards for Donor Care Representative I level
  • Work from open call lists as assigned using appropriate brand identity and promotional information in communications
  • Follow scripts & talking points as directed
  • Leave quality recorded messages with accurate information
  • Schedule donor procedure appointments in accordance with donor commitment
  • Record information in a neat, accurate and timely manner
  • Make follow-up and reminder calls
  • Answer incoming calls, routing and assisting callers as appropriate
  • Educate donors about automated donation procedures as instructed working to gain commitment for the donor to "power up" & donate through an automated procedure
  • Consistently maintain a high level of customer service in all outbound or inbound calls with a pleasant attitude and appropriate follow-up on concerns and requests
  • Maintain confidentiality about all medical and other private donor, client, and business information
  • Maintain and update donor call profiles through accurate data entry
  • Route medical questions through appropriate channels
  • Maintain a high standard of integrity and confidence in all communication with donors
  • Comply with all applicable compliance, safety directives and regulations

Intrested in this job?