Job descriptionRole Overview We are hiring a Customer Support Representative to help manage our client and member inquiries, technical issues, recommendations, feedback and questions. This Customer Support Representative will play a key role in ensuring Bundle’s clients and members have a positive experience. This role is a part time, contract position.
Our ideal candidate will be available to work flexibly and be the primary point of contact during those hours. If you have a passion for building and driving company growth and want to be a part of a passionate, mission-driven team, this is the perfect position for you.
Duties and Responsibilities
- Respond to and engage all members through website chat, email, and text in a timely manner.
- Resolve product or service problems by clarifying the member’s question or complaint, determining the cause of the problem, and selecting and explaining the best solution to the problem.
- Work with internal teams to resolve all inquiries and tickets efficiently.
- Chat with new or potential members on website to increase engagement and utilization.
- Select appropriate responses to customer issues and work quickly to resolve them.
- Answer questions and forward requests from Bundle’s concierge line. Work with the Content and Marketing team to manage expectations for custom Bundle sessions.
- Gather member feedback and share with Bundle stakeholders.
- Maintain strong communication with clients and following up to ensure all inquiries are resolved.
- 1-2+ years of relevant work experience.
- Availability/flexibility with fluctuating hours
- Strong communication skills, with the ability to handle high-pressure conversations.
- Excellent time management skills by being able to balance multiple projects at one time and prioritize customer needs.
- High level of professionalism.
- Comfortable in a fast-paced startup environment.
- Prior experience using HubSpot is a plus.
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