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Customer Service Enrollment Specialist

Colibri Group
Full Time
Remote
Posted 1 day ago
Job description
Customer Service Enrollment Specialist Remote At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community. Position Overview When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Enrollment Specialist, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life! Position Requirements & Major Responsibilities
  • Ability to identify customer needs to present, sell, and upsell our educational products to maximize customer success.
  • Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
  • Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.
  • Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.
  • Excellent interpersonal, written, and verbal communication skills.
  • Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
Qualifications
  • Previous sales experience environment preferred.
  • High school diploma or equivalent
  • Proficiency in Microsoft Office and G-Suite
About Colibri Group Colibri Group is building the future of professional education. Headquartered in St. Louis, Missouri, Colibri Group is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Students and professionals start and advance their careers through the company’s online and in-person learning solutions for licensing, continuing education, test preparation and professional development. Today, we proudly serve over one million customers each year and employ more than 900 mission-aligned professionals. Our family of brands are the leading online professional education platforms in their respective end-markets. We provide a holistic learning experience for students and professionals to achieve more and thrive throughout their careers in real estate, financial services, teacher education, healthcare, valuation and property services, accounting, among other professions. Visit www.colibrigroup.com for more information. Colibri Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.

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