Customer Operations and Shipping Specialist- Agriculture and...

Kraft Heinz Company
Full Time
Stockton, CA
Posted 19 days ago
Job description

About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

General information

All posting locations: Stockton, California, United States of America

Job Function: 06 - Manufacturing

Department: 06 - 02 - Agriculture

Date Published: 06-Jun-2022

Job Type: Regular

Description & Requirements

The Customer Operations and Shipping Specialist is primarily responsible for the total execution of the Microsoft Dynamics order to bill process from receipt to invoice customer orders generation- including order entry and confirmation to ensure accurate and timely pricing- terms and invoicing. A person in this role will provide outstanding Customer Service every day by building strong business relationships with internal and external customers including Sales- Operations- Product Supply- Research and Development- Logistics- and Finance.

Responsibilities include:

  • Understanding freight logistics and coordinating with Courier (UPS or equivalent)- LTL- and Air Freight shipments with customers

  • Researching and interpreting country import requirements ensuring seed meets the requirements or recommending additional testing to complete requirements

  • Ensuring customers are ordering appropriate quantities- shipping efficiently and improving shipping capabilities and researching any inventory issues for customer shipments

  • Acting as a support and resource for Sales- Marketing- Credit- Finance- Master Data- Quality and the Customer

  • Notarizing documents and ensures that all exportation documentation adheres to all local regulations

  • Ensuring ongoing adherence to all policies- procedures- and processes so that the results will satisfy any audit review

  • Understanding of country import requirements and creation of re-export Phytosanitary documents with the USDA.


  • Bachelor’s Degree preferred

  • Time management- communication- research- organization- attention to detail- problem solving- innovating thinking and Microsoft Office proficiency needed

  • Outstanding analytical and problem-solving skills; correlation- root cause and effect

  • Notary or ability to become Notarized

  • Experience with international shipping- trade or compliance; ideally in an agricultural or seed shipment setting

  • Ability to balance multiple tasks and priorities without supervision- meet established deadlines and excel in a team environment

  • Must be able to deal with difficult situations thoughtfully and resolve conflicts effectively.

  • Familiarity with Microsoft Dynamics 365 or equivalent experience with ERP systems

  • Able to work independently- acting with sense of urgency and as an owner

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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