Customer Chat Specialist

Haylee Adrienne Fitness LLC
Full Time
Remote
$15 - $20 an hour
Posted EmployerActive 1 day ago
Job description

Haylee Adrienne Fitness LLC is a worldwide fitness and nutrition company helping women and moms achieve their fitness goals through our remote personal training and nutritional counseling platform. We are on a mission to help other women feel confident and love their bodies. Our aim is always give support to women to achieve to their fitness goals in a supportive and positive environment.

Haylee Adrienne Fitness Chat Specialists provide an exceptional first impression on behalf of our customers by quickly answering online chat requests from customers. You will provide extensive knowledge about specific products and services, and identify consumer wants and needs. All communication with consumers takes place via our web-based live chat console.

Each Chat Specialist is responsible for having dynamic conversations that drive the consumer to want to do business with us. Conversations are not scripted and we pride ourselves in creating relationships and hearing the needs of our customers. Chat Specialists need to think quickly and provide a personalized experience for each consumer based on their wants and needs. Therefore, the ability to multi-task, improvise, and type quickly is a must. Chat Specialists are also responsible for working in teams to meet individual and company benchmarks.

Qualifications

  • Must be able to type 45 WPM
  • Must be experienced at navigating website pages and quickly identifying information
  • Must have social media experience
  • Must have effective written and oral communication skills
  • Ability to multi-task and prioritize quickly
  • Detail oriented and customer-focused
  • Possess critical thinking skills
  • Adaptable
  • Career oriented and professional
  • Experience as a Sales and/or Customer Service Associate is a plus
  • Experience in the fitness industry a plus

Hours:

  • Monday - Thursday 3:30pm - 9:00pm EST
  • Friday 9:00am - 5pm EST

Pay Range:

  • $15/hr for first 60 day probation period + commission
  • $18/hr 60 days onwards + commission

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Schedule:

  • Day shift
  • Evening shift

Supplemental Pay:

  • Commission pay

Experience:

  • Sales: 1 year (Required)
  • Customer service: 1 year (Required)

Work Location: Remote

Intrested in this job?