Customer Care Support

Cargill
Full Time
New Haven, MI
Posted 30+ days ago
Job description
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.
Job Purpose and Impact

The Customer Care Support will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues. Key Accountabilities

Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Participate in executing customer service strategies.
Inform customers about order status, invoices and other standard information needed to complete the sale.
Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
Other duties as assigned Qualifications

Minimum Qualifications
High school diploma, secondary education level or equivalent
Minimum of four years of related work experience
Working knowledge of Microsoft Office

Preferred Qualifications
Experience with SAP
Experience with Salesforce
Previous order entry experience Position Information

Relocation assistance will not be provided for this position.
This position is Hybrid (office/home) in New Haven, MI or Wichita, KS only.
If you are in Michigan, please note that this role will start in New Haven and then move to St Clair late 2022.

Cargill highly encourages vaccinations but does not mandate at this time. Upon hire, you will be asked to provide your vaccination status, and if unvaccinated or if you choose not to disclose, you would be expected to follow Cargill’s safety protocols for unvaccinated employees (i.e., mask mandates, and social distancing).

Equal Opportunity Employer, including Disability/Vet

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