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Contact Center Senior Representative

Securian Financial Group
Full Time
Saint Paul, MN 55101
From $20 an hour
Posted 14 days ago
Job description

Overview:

Customer Service Contact Center Opportunity at Securian Financial. 10:15am-7:00pm permanent working hours for the position Monday – Friday, and NO weekends. We offer remote and hybrid work options. Training hours for 4weeks are 8am-5pm Monday-Friday. We're also offering a $1,000.00 sign on bonus if hired.

* Candidates must reside in Minnesota, North Dakota, Iowa, Wisconsin, Kansas, Missouri, and Georgia to be considered for remote work options. Occasional trips to office as needed.

Are you seeking a rewarding career with opportunity for advancement? We are eager for you to share your customer service experience with us in a Senior Contact Center Representative role. You will learn about the products Securian Financial offers and work with customers daily, delivering the Securian Brand!

Securian Financial, a Fortune 500 Company, has been in business for 140 years and has been named to the Great Place to Work list for the past 5 years!

Responsibilities include but not limited to:

  • Provide timely responses to customers, financial professionals, channel partners, and distributors by telephone, email, and/or chat in an inbound service center, consistent with service and quality standards
  • Assist customers with initiating a variety of insurance claims
  • Explain and resolve complex claim, policy, or account information/issues to our customers and clients
  • Cross-train into additional product line upon successful completion of primary training program

Qualifications:

This position has technological requirements to work remotely. Must meet WIFI bandwidth and other technical requirements.

  • Strong customer service mindset
  • Excellent verbal and written communication skills
  • Self-motivated and enjoy working in a busy call center environment
  • Ability to empathize with customers
  • Reliable, trustworthy, and maintains appropriate organizational confidentiality
  • Ability to effectively manage high call volumes (approximately 50 - 75 calls per day)
  • Ability to work quickly and accurately under pressure
  • Strong computer skills with the ability to navigate multiple software applications and databases
  • Possess effective time management skills

*Sign-on bonus will be paid in increments; $500 after 3 months of tenure with Securian, and $500 after 6 months of tenure. Must meet performance standards and be employed to receive payment.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Signing bonus

Work Location: Hybrid remote in Saint Paul, MN 55101

Intrested in this job?