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Chat Customer Service Representative

Reliant Holdings Inc
Full Time
Indiana, PA 15701
From $13 an hour
Posted 4 days ago
Job description

Do you thrive in a forward thinking and fast-growing environment? Do your peers describe you as working, enthusiastic and great at multitasking? This could be the job opportunity for you! Reliant Holdings Inc. has an immediate opening for a full-time Customer Chat and Email Support Agent who is passionate about customer care. In this position you will assist our valued members with all questions and concerns via live chat and email. Interested applicants should have a history of providing excellence in customer service, multi-tasking and an average typed words per minute of 40.

Responsibilities:

Open communication with the customer in a friendly manner while using canned responses and predefined answers.

Log contact updates in our customer service system

Verify customer information accurately

Clarify and probe to address customer concerns accordingly

One contact resolution

Efficiently and accurately updating customers' accounts and information.

Provide 100% customer satisfaction.

Multi-tasking abilities are a must

Ability to navigate between multiple campaigns and systems as needed

Reliable transportation is required.

If this sounds like a role that you would put 100% into and make it your own, then we would love to hear from you!

Abilities:

40 WPM

A passion for providing quality customer service.

Critical thinking skills

The ability to handle difficult situations and resolve conflicts.

Attention to details and multi-tasking skills.

Prioritizing and organizing workload to fit team needs

Ability to work independently toward a team goal.

Position:

Full time

40 hours

Shifts:
Morning (Required)
Mid-Day (Required)
Evening (Required)

Salary:

$13.00 an hour

Benefits Available:

Paid Training
Tenure Based Pay Raises
401k Plan
Bonus Opportunities
Dental & Vision Insurance
Paid Vacation, Personal Days, and Sick Days
Discounted Gym Membership
Advancement Opportunities

Interested Applicants:

Please visit our company website:  http://www.reliantholdings.com
Applications can be submitted in response to this advertisement, or apply in person at:
Reliant Holdings, Inc.
1707 Warren Road
Indiana, PA 15701
724-465-6075

Experience:
Customer service: 1 year (Preferred)

Education:
High school or equivalent (Required)

Language:
English (Required)

Work authorization:
United States (Required)

Work environment:

Call Center

Communication method(s) used:

Phone Chat

Email Text

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Paid time off
  • Paid training
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Indiana, PA 15701: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Live chat: 1 year (Preferred)

Work Location: One location

Intrested in this job?