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Care Concierge Associate

The Helper Bees
Full Time
Remote
$40,000 a year
Posted 4 days ago
Job description

*Must be located within the United States*

The Helper Bees is a fast growing startup that works with insurance carriers to transform their processes and deploy our modern caregiving service that uses personality based matching to connect older adults and caregivers. We believe in joining technology and human empathy to deliver services that are beneficial to our customers.

As a Care Concierge Associate you will be responsible for assisting benefit recipients with navigation of the product platform, recommendations for service offerings, and supporting the completion orders on behalf of the member. This team utilizes the results of assessments, screenings, and their knowledge of community-based resources to help clients achieve their care journey goals. The Care Concierge Associate is responsible for administrative tasks supporting members with planning, organizing, and executing their benefits.

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In this role, you will:

Answer inbound calls to assist members with completing assessments and recommend a plan for services based on member needs and capabilities

Make outbound calls to follow up with members

Help members and families develop their capacity of and access to resources including but not limited to:

  • Homecare
  • Meals
  • Transportation
  • Errands
  • Home Modification
  • Pest Control
  • Social Support Services
  • Participate in the coordination and scheduling of services
  • Other duties as assigned/necessary

We expect you to be:

  • Fluent in English & Spanish (preferred)
  • Passionate about helping older adults in all settings and situations
  • Comfortable communicating with clients using multiple methods (phone, email, etc.)
  • Creative, as we have to constantly problem solve and change approaches
  • Comfortable with change, as we are constantly improving our products and programs
  • Possesses experience in the following areas: Social Services, Care Coordination, Healthcare Navigation, Public Health, Community Organizing, Volunteer Work

Benefits of working at The Helper Bees:

  • Generous Paid Time Off that you are encouraged to use plus 12 paid company holidays
  • Paid Maternity & Paternity Leave
  • Affordable Health Benefits that go beyond Medical, Dental, Vision
  • Virtual Doctor Visits through PlushCare
  • Emotional Support through Ginger
  • Maternity Care through Maven
  • On-Demand Pediatric Care through Blueberry Pediatrics
  • Physical Therapy through Sword Health
  • Virtual Health Coaching through Vida
  • Fitness classes through Classpass & Peloton
  • Employee Assistance Program
  • Volunteer opportunities
  • Flexible Work Schedule

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday

Work Location: Remote

Intrested in this job?