Call Center Representative

Clerk of the Circuit Court & Comptroller, Palm...
Full Time
Remote in West Palm Beach, FL
$15.15 an hour
Posted Today
Job description

No legal experience? No problem, we offer on the job training!
This exciting opportunity is also remote work eligible on a Hybrid basis! To learn more about our robust Remote Work Program Click Here

Our Customer Services department is seeking a well-organized, detail-oriented professional who likes the challenge of variety, and possess excellent time management skills to join their team as a Call Center Representative!

Our Customer Services department is an important part of our team. You will be the eyes and ears for our office, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Why join our Clerk family? Because our Clerk family is our top priority! Total Compensation packages include:

  • Generous paid time off and 17 paid holidays – yes you read that right!
  • Superior health care plans with lower costs to you
  • Retirement choices through the Florida Retirement System and deferred compensation plan
  • Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
  • Tuition Reimbursement
  • Qualifying employer for Public Service Loan Forgiveness

Our Wellness Awards:
At the Clerk of the Circuit Court & Comptroller’s Office you can:

  • Work with a purpose
  • Give back to the community
  • Be part of a family
  • Build your skills
  • Pursue career advancement opportunities
  • Reach your professional and personal goals

Examples of Duties
Utilizing software, databases, scripts, and tools appropriately
Identify customers’ needs; clarify their information; research their issues; provide solutions and/or alternatives to solve problems
Strive to meet or exceed call center metrics while providing excellent consistent customer service
Provide outstanding customer service through active listening on every interaction
Work with confidential customer information and treat it sensitively
Must possess a strong work ethic and be flexible in meeting assignments

Typical Qualifications
High school diploma (or GED), supplemented by three (3) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment; or an equivalent combination of education, training and experience. Some vocational or college courses preferred. Once qualified, deputization may be required to perform the assigned functions.

Supplemental Information
Note: Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations.

The Clerk of the Circuit Court & Comptroller is an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position, candidates are subject to drug screening, a physical and a background check as a condition of employment. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and that certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Pursuant to Florida Statute 295, Section 09 (b) and (c), Veterans’ Preference promotion preference shall apply to a person who was a veteran when employed by the state or its political subdivision and who was recalled to extended active duty and shall apply only to a veteran's first promotion after reinstatement or reemployment, without exception. The Clerk of the Circuit Court & Comptroller’s Office values the service veterans and their family members have given to our country and that the Clerk’s office supports the hiring of returning service members and military spouses. To claim preference, an applicant must complete and upload both the Veterans’ Preference Claim Form_ and _required documentation_ prior to the position’s posted closing date. Hiring decisions are based on qualified candidates’ non-numerical assessments and numerical assessments, which include interviews. If an applicant claiming veterans’ preference for a vacant position is not selected, they may file a complaint with the Florida Department of Veterans' Affairs (DVA), 11351 Ulmerton Road, Suite 311, Largo, FL 33708. If an applicant seeking veterans’ preference in employment in the state of Florida is not selected for the position and is so notified, they must file their complaint with the DVA within 60 calendar days from the date the applicant is notified._

Location: 205 N. Dixie Highway,West Palm Beach,FL, West Palm Beach, FL 33401

Job Type: Full-time

Pay: $15.15 per hour

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