Call Center Representative

Arizona Federal Credit Union
Full Time
Phoenix, AZ 85008 (Camelback East area)
$19 an hour
Posted 2 days ago
Job description

Overall Accountability:

  • Deliver services and expertise to members by phone with a focus on growing business and empowering members toward self-service options.
  • Maximize each new and existing member contact as an opportunity to create or expand a mutually beneficial relationship.

Required Qualifications

High school diploma or general education degree (GED). Knowledge of computers and software applications in Windows, Excel, and Word. Ability to type 45 words per minute. Ability to perform 10-key accurately. Ability to read, write, speak and use proper grammar in English. Ability to read, interpret and analyze written instructions, correspondence and procedure manuals. Ability to speak effectively to members regarding sensitive inquiries or complaints and ability to present information to groups. Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations. Ability to professionally communicate while presenting information to members and/or department staff. Ability to communicate verbally both in person and on the telephone. Ability to calculate rates, ratios and percentages. Ability to speak effectively to members regarding sensitive inquiries or complaints. Process teller transactions and teller related functions.

Preferred Qualifications

Twelve months with Arizona Federal. One-year experience in a financial institution, call center or related customer service field.

Physical Requirements:

  • Occasionally required to stand, walk, climb or balance; stoop, kneel, crouch or crawl.
  • Regularly required to sit; use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms.
  • Regularly lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distant vision, peripheral vision, and ability to adjust focus.
  • The noise level in the work environment is usually high.
  • Must be able to travel independently to department and branch locations.

NOTE: The requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, physical demands or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Job Type: Full-time

Pay: $19.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Tuition reimbursement
  • Vision insurance
  • Work from home


  • Monday to Friday


  • High school or equivalent (Required)


  • Banking: 1 year (Preferred)
  • Customer Service: 1 year (Required)

Work Location: One location

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