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AES INDIANA - BILINGUAL FULL-TIME CUSTOMER CREDIT REPRESENTATIVE
Salary base pay: $ 23.59 USD Hourly
A high school graduate or equivalent with one (1) or more years of college or technical school training or equivalent with five (5) years’ experience as a Customer Service Specialist or experience in direct customer service activities.
Must be fluent in English and Spanish.
Must be able to communicate courteously and effectively in person or by telephone and able to type and use other standard office equipment as well as data entry equipment.
Must work extended business hours, selected holidays and overtime as required.
Must have successfully completed the Customer Service Training program and conform to departmental standards for wearing apparel and personal grooming.
Additional consideration will be given for the following job related training or experience:
1. College level courses in psychology, human relations, communications or the equivalent;
2. Previous customer contact experience in a similar customer oriented business;
3. Fluency in other foreign languages and/or sign language; and
4. Any other qualifications contributing to the applicant’s ability to perform the job.
Handles non-routine and complex customer inquiries, complaints, and problems by telephone and face-to-face contact in a courteous and efficient manner. Investigates and analyzes customer accounts and prepares the required service order, adjustment, statement, or other document. Performs duties to assure customer satisfaction and accuracy of customers’ accounts. Makes arrangements to collect unpaid bills or order disconnection of service for non-payment or for violation of Company or State Rules and Regulations.
Performs other duties which may be requested by authorized personnel.
WORKING CONDITIONS :
Indoor work in clean, well-lighted, heated and ventilated surroundings.
Training start date : Not yet confirmed. This posting is to continue to build our pool of candidates. Please don't re-apply if you already did the Hirevue Assessment. The training will be in person then the position will work remotely for the moment.AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Safety comes first at AES. To protect the health and safety of our people, customers, communities and partners, and to provide and maintain a workplace that is free of known hazards, AES requires all newly-hired people or current AES people applying for U.S.-based role(s), to be fully vaccinated against COVID-19 or be willing to be fully vaccinated against COVID-19 by their date of hire. Except where prohibited by law or not specifically covered in a collective bargaining agreement, new hires and transfers will be required to provide proof of vaccination during onboarding and periodically thereafter. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.