Authenticity Agent

BazaarVoice
Full Time
Remote in Austin, TX 78746
$14 an hour
Posted 3 days ago
Job description
About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia and the UK!
Who we want
The Authenticity Agent’s main responsibilities center around monitoring large volumes of user generated content with respect to fraudulent activity. Agents use a case management system to identify and research content for fraudulent behavior and take appropriate actions against this content. The Authenticity Agent will have strong analytical skills and the ability to learn quickly and investigate trends independently. The agent works with high volumes of UGC activity relating to the prevention and detection of Fraud/Spam. This is a part-time hourly position done from home; the base pay is $14 per hour with the opportunity to earn more after the second month. You MUST reside in one of these states: AZ, AR, CO, CT, FL, GA, IL, IN, KS, KY, LA, ME, MD, MA, MI, MN, MS, NE, NJ, NH, NM, NY, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA and WI. This position will start on September 12, 2022. All new Authenticity Agents must be available to virtually attend and participate in various training activities during the week of September 12, between the hours of 9am - 3pm Central. Key Job Responsibilities:
  • Ability to detect online fraud trends in a traditional E-Commerce type environment
  • Monitoring content flagged for risk via case management system
  • Analyze/Research flagged content including historical trends and origin
  • Conduct additional research to validate UGC
  • Maintain appropriate submission and items-worked rates
  • Make decisions and take appropriate actions to minimize non-authentic content
  • Follow protocol regarding all correspondence and processes with Bazaarvoice employees and contractors
  • Proactively reach out to the appropriate parties for assistance as needed
  • Attend all required training sessions, teleconferences, and “all-hands” meetings
  • Communicate and execute in a professional manner congruent with Bazaarvoice’s culture and tenets

Skills and Experience Necessary for the Role

  • 60 college semester hours or relevant job experience
  • Authorization to work in the United States
  • Once out of training, commit to 20 hours per week, in four-hour blocks with 4 of those hours on the weekend
  • Proficiency with e-mail applications, online messaging services and forums, and web applications
  • Proficiency with Office applications, including Word, Excel, and Outlook
  • Ability to navigate in multiple computer programs
  • Ideal candidate will have previous online fraud prevention or investigation experience
  • Strong aptitude to identify fraudulent trends, analyze data and explore new strategies
  • Exceptional communication skills with ability to perform analytics independently
  • The ability to adapt to change in approach and process
  • Display job-related dexterity and situational awareness
  • Successful completion of a background check
  • Abide strictly by the company data protection policies

Why join Bazaarvoice?
Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

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